Another incredibly useful tool for support is Apples Console.app.
It displays a lot of textual information about all the programs running on your Mac.
You can find it in the Utilities folder of your Applications folder.
Please note that by default, the All Messages report is selected in the left part of the Console window.
Some of these messages are important, but there are a lot of them.
Fortunately, there is a powerful filter funtion available that will show you just the stuff you are interested in.
You find the Filter at the top right corner of the window.
To see what messages NeoFinder has generated, type its name into the Filter field:
For example: If NeoFinder tries to generate a thumbnail for a certain file, and fails, you will see a message here for that:
Do you notice the little triangle in front of some messages? You can click there to open it to see the entire content of that particular message.
You can also select a message, and use the Copy command in the Edit menu to copy the entire text of that message to the clipboard, so you can paste it into an email, for example.
These messages are very helpful and important for our support.
If something doesn’t go as planned, you will definitely see a message in the Console.
Our support will absolutely ask you to gather messages from here.
And there is a second process involved in cataloging with NeoFinder, its name is ThumbnailHelper. If you type that name into the Filter, you will see messages from that separate cataloging process, too:
As you can see, there is nothing to fear from Apples Console.app, but a lot to gain.